Privacy Policy

At Inland NW Windows ("Inland NW Windows," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.inlandnwwindows.com), submit an inquiry, request an estimate or consultation, or communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide when you express interest in obtaining information about our services, schedule an appointment, submit a contact form, or communicate with us:

Personal Identifiers: Name, phone number, email address, physical address, and project location details.
Project Details: Information regarding your home improvement needs, such as window and door replacement preferences, measurements, photos, or specific service inquiries.
Communications: Records and copies of your communications with us, including emails, text messages (SMS), and phone call notes.

We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed, through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various business and customer service purposes, including to:

Respond to your inquiries, questions, and customer service requests.
Schedule appointments, consultations, and estimate visits.
Prepare project proposals, estimates, and service agreements.
Coordinate projects, installations, warranties, and follow-up services.
Send administrative information, such as updates, confirmations, and notices regarding your project or changes to our terms.
Communicate with you via telephone, email, or text message (SMS) regarding your inquiry or relationship with us.
Improve our website, products, and customer experience.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors, contractors, and service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Note regarding SMS data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All categories mentioned above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messaging (SMS) Privacy

If you opt in to receive text messages from Inland NW Windows, your mobile number and SMS consent data will be used strictly for the purposes outlined in our Terms of Service & SMS Messaging Policy (such as appointment reminders, project updates, and customer communications).

Opt-Out: You can cancel the SMS service at any time by replying STOP to any message.
Privacy Guarantee: Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances, except as required by law.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn we have collected or received personal information from a minor without verification of parental consent, we will delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or operational requirements. Any updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Inland NW Windows

Phone: (208) 518-0482

Email: inlandnorthwesthome@gmail.com

Website: www.inlandnwwindows.com